Andrés Robalino-López, Daniel Real, Zanna Aniscenko


The purpose of this paper is to show the application of a new methodology approach to diagnose the impact of management of Information and Communication Technologies (ICT) with the reference frame ISO/IEC 38500 inside the organizations. It is based on the government's analysis of organization’s technological resource management, being the strategic axis part of business strategic planning and its ICT Governance, effectiveness and efficiency, and the value of ICT for its guidelines and the risks involved in its development to optimize the use of organization’s resources. In the first stage, a documentary research was carried out as an essential part of this study and an interview with an expert; Then a tool (questionnaire) was designed to collect, measure and evaluate data on aspects and components of the ISO/IEC 38500 standard. A case study of Ecuadorian retail organization was carried out. Once the information was processed, the respective indicators were obtained that helped to identify current status of ICT governance processes of the organization. With the obtained indicators we could see which principles are the ones that characterize this sector, in which they put the greatest amount of resources; be they human or financial. It was also evident that the two dimensions on which the study was based on have very different results, since emphasis was placed on what corresponds.


ISO/IEC 38500; ICT Government; Methodology Approach; Retail Sector

Full Text:



S. Cedeño and A. Robalino, “Rediseño de la infraestructura del proveedor de servicios de internet ONNET SA para la optimización del servicio en el Distrito Metropolitano de Quito,” Tesis, Escuela Politecnica Nacional del Ecuador, Quito, Ecuador, 2008.

S. Henriquez, “Implantación de Gobierno TI. NETWORK-SEC,” 2011.

A. I. Almanza Gomez, “La aplicación de Cobit en las organizaciones ¿vale la pena el esfuerzo?,” Tesis, Universidad Militar Nueva Granada, 2012.

A. Fernández Martinez and F. Llorens Largo, “Gobierno de las TI en las Universidades Españolas,” Univ. Almer., 2011.

R. Salvochea, “Mercados y buen gobierno corporativo. Buenos Aires: La Ley.,” 2012. [Online]. Available: https://www.virtuniversidad.com/greenstone/collect/administracion/archives/HASH2cad.dir/doc.pdf. [Accessed: 10-Feb-2016]

J. W. Ross and P. Weill, “IT Goverance: How Top Performers Manage IT Decisions Rights for Superior Results,” IT Goverance How Top Performers Manag. IT Decis. Rights Super. Results, no. Issue: Harvard Business School Press Boston, Massachusetts, Pages: 1-10, pp. 1–13, 2004.

C. E. Marulanda Ecehevrry, M. López Trujillo, and C. A. Cuesta Iglesias, “Modelos de Desarrollo para Gobierno TI. Models of development for IT government,” Sci. Tech., vol. 1, no. 41, pp. 185–190, 2009.

N. E. O. E. P. Fitzgerald, “Cobit,” 2009. [Online]. Available: https://www.slideshare.net/nikifitz/cobit-1154456. [Accessed: 10-Feb-2016].

J. Ocrospoma, “Investigación Cobit,” 2014. [Online]. Available: http://cobitcbt.blogspot.com/. [Accessed: 16-Feb-2016].

R. Moeller, Sarbanes-Oxley internal controls effective auditing with AS5, CobiT and ITIL, John Wiley. Hoboken: John Wiley & Sons, Inc., 2008.

ITGI, “Global Status Report on the Governance of Enterprise It ( GEIt )— 2011,” Gov. An Int. J. Policy Adm., p. 70, 2011.

M. Toomey, “Waltzing with the Elephant: (Bailando el Vals con el Elefante),” pp. 1–59, 2016.

A. Bosch Pujol, “Herramientas para la implantación del gobierno de las TI: ISO 38500,” p. 12, 2008.

A. Robalino-López amd Z. Aniscenko, Gap analysis of ICT governance in organizations: A simple implementation approach since ISO/IEC 38500, Cladea Annual Conference Proceedings, 2015.

P. Bravo, Luis; Ramirez, Tulio; Mendez, La Investigación documental y bibliográfica, Panapo. Caracas: Panapo, 1987.

I. L. Muñoz Periñán and G. Ulloa Villegas, “Gobierno de TI – Estado del arte,” Sist. Telemática, vol. 9, pp. 23–53, 2011.

A. ; F. L. L. Fernández Martinez, “Gobierno de las TI para universidades,” 2007, vol. 136, no. 1, pp. 23–42.

Z. Aniscenko, A. Robalino-López, T. E. Rodríguez, & B. E. Pérez. ¨Regional cooperation in dealing with environmental protection. E-government and sustainable development in andean countries¨. The Vide. Tehnologija. Resursi - Environment, Technology, Resources, 1 13-19. 2017. https://doi.org/.17770/etr2017vol1.2578

A. Robalino-López, V. Ramos, X. Unda, J.L. Román, “Gestión empresarial y análisis de ventajas competitivas. Portafolio de negocio de las telefónicas en Ecuador,” Revista CienciAmérica 6 (3), 17-22. 2017.

A Robalino-López, V Ramos, X Unda and A Franco, University’s contribution to industries in the creation of a tool to diagnose innovation management processes. INTED 2017 Proceedings, 2351-2360, 2017.

A Robalino-López, V Morales, X Unda, Z Aniscenco. "Procesos de desarrollo e innovación: aplicación de una metodológica para medir el nivel de innovación en el contexto organizacional ecuatoriano" Brazilian Journal of Development, vol. 5, pp. 4550-4567, Apr. 2019.

H. Bin-Abbas and S. H. Bakry. “Assessment of IT governance in organizations: A simple integrated Approach”. Computers in Human Behavior 32, p. 261–267, 2014.

DOI: http://dx.doi.org/10.17770/etr2019vol2.4176


  • There are currently no refbacks.