ITIL IMPLEMENTATION IN SMALL BUSINESS

Artis Piterāns, Vadims Ņemņasevs, Alīna Pavļukaite, Artis Teilāns

Abstract


The goal of this work is to develop guidelines of ITIL (Information Technology Infrastructure Library) implementation in small businesses. To achieve goal of this work authors analyzed information about ITIL processes and chose those which necessary for small businesses. Next step was developing guidelines of implementing chosen processes in small businesses. Conclusion was made using knowledge gathered from analyzes.

Keywords


implementation; ITIL; small business

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References


Стандарт ITIL [tiešsaiste]. [atsauce 1.04.2016]. Pieejas veids: http://ru.eduarea.com/course/edu1a00t/view/Международные_и_российские_стандарты_в_сфере_информационного_менеджмента/Стандарт_ITIL

Зачем ITIL обычному среднестатистическому администратору (10-500 ПК) [tiešsaiste]. [atsauce 2.04.2016]. Pieejas veids: https://habrahabr.ru/post/150584/

Практика ITIL для небольшой компании. Change Management [tiešsaiste]. [atsauce 2.04.2016]. Pieejas veids: https://habrahabr.ru/post/148136/




DOI: http://dx.doi.org/10.17770/het2016.20.3535

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