HOSPITALITY COMMUNICATION AS THE QUALITY CRITERION

Ramona Keidāne, Iveta Mietule

Abstract


the author study the characteristics of the hospitality business communication and information flow. The author believes that employer of hospitality insufficient evaluate the communication impact on the company's quality. Companies that do not pay sufficient attention to the communication and information flow, with the help of which are communicating with specific target audiences, there is a risk that may affect the company's ability to carry out their business efficiently. The objective is to examine the communication and to describe the flow of information with a view to establish what is the impact on the company's quality. The article describes and analyses the importance of information and communication channel with monographic methods, using literature and Internet resources. Study results are summarized in the conclusions and proposals.

Keywords


communication; quality; information channels; information flow

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References


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DOI: http://dx.doi.org/10.17770/iss2017.3049

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