Evija Novika


The aim of this research article is to investigate the theoretical material related to the key performance indicators, their role in the company's evaluation process and the benefits, providing a transparent analysis of the company's management with regard to possible improvements in the company's operations to improve efficiency and make proposals for future developments. By analyzing the company's key performance indicators, the management is able to make informed decisions and act in accordance with the improvements that are being discovered in the analysis and are tied to customer satisfaction.


assessment; company; indicators; performance

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