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LATVIAN HEALTH CARE COMPANY COMPETITIVENESS DETERMINING INDICATORS AND THEIR IMPROVEMENT POSSIBILITIES

Inese Mavļutova, Santa Babauska

Abstract

Changes within the circumstances of health care industry have an impact on health care company’s processes and they should think about continuous improvements. The patient’s appreciation, resource base of medical professionals and technological equipment level are important indicators of the health care company’s competitiveness, but not all companies are taking it into account. The indicators influencing competitiveness of private health care companies from the company managers’ and patients’ perspective can be used in order to evaluate and to compare the health care companies’ competitiveness, and to analyze competition environment of the industry.

Keywords

Balanced Scorecard; Competitiveness; Health Care Companies; Health Care; Industry; Managers’ Perspective; Patients` Perspective

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DOI: http://dx.doi.org/10.17770/lner2012vol1.4.1838

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