THE EXPRESSION OF MANAGERIAL LEADERSHIP IN SOCIAL SERVICE ORGANIZATIONS

Authors

  • Janina Čižikienė Mykolas Romeris University (LT)
  • Justas Urmanavicius Mykolas Romeris University (LT)

DOI:

https://doi.org/10.17770/sie2021vol6.6458

Keywords:

leadership, managerial competencies, social service organizations, social services

Abstract

The aim of social service organizations that provide modern social services is to give quality social services that would help a person (family) to become independent and able to integrate into society. Successful operation of organizations is ensured by the ability of managers to lead, motivate employees to achieve the set goals, and promote cooperation with stakeholders. Therefore, managerial leadership is especially important to influence the activities of the members of the organization, creating conditions for continuous improvement and cooperation.  A leader must be able to bring employees into a team, evaluating achievements and facilitating social interaction between team members, and strive to continually improve employees’ ability to provide individual, customer-oriented services.

The aim of the article is, based on theoretical analysis and empirical research, to highlight the peculiarities of managerial leadership in social service organizations and to define the influence of leadership in the process of providing social services to employees, service recipients, and stakeholders. The research revealed what the most important characteristics, personal qualities, and competencies of a leader in an organization are and what influence managerial leadership has when organizing and providing quality social services. The research identified the aspects of managerial leadership that would help ensure successful operation of organizations when providing effective support to those experiencing exclusion in the community.

 

Downloads

Download data is not yet available.

References

Aarons, G. A., Fettes, D. L., Sommerfeld, D. H., & Palinkas, L. A. (2012). Mixed methods for implementation research: application to evidence-based practice implementation and staff turnover in community-based organizations providing child welfare services. Child maltreatment, 17(1), 67–79.

Abrahamson, P., Greve, B., & Boje, T. (2019). Welfare and families in Europe. Routledge.

Adams, R., Dominelli, L., & Payne, M. (2009). In R. Adams, L. Dominelli, M. Payne (Eds.), Practising social work in a complex world. Macmillan International Higher Education.

Andrews, R., & Jilke, S. (2016). Welfare states and social cohesion in Europe: Does social service quality matter? Journal of Social Policy, 45(1), 119–140.

Bitinas, B., Rupšienė, L., & Žydžiūnaitė, V. (2008). Kokybinių tyrimų metodologija. Klaipėda: SMK.

Blakemore, K., & Warwick-Booth, L. (2013). Social Policy: An Introduction. Mcgraw-Hill Education (UK).

Bode, I. (2017). Social services in post-industrial Europe: an incomplete success story and its tragic moments. In Social Services Disrupted. Edward Elgar Publishing.

Bode, I., Champetier B., & Chartrand S. (2013). Embedded marketization as transnational path departure. Assessing recent change in home care systems comparatively. Comparative Sociology, 12(6), 821–850.

Braun, S., Peus, C., Weisweiler, S., & Frey, D. (2013).Transformational leadership, job satisfaction, and team performance:A multilevel mediation model of trust. The Leadership Quarterly, 24(1), 270-283.

Brunetto, Y., & Beattie R. (2020) Changing role of HRM in the public sector. Public Management Review, 22(1), 1–5.

Carnochan, S., McBeath, B., Chuang, E., & Austin, M. J. (2019). Perspectives of public and nonprofit managers on communications in human services contracting. Public Performance & Management Review, 42(3), 657–684.

Carnochan, S., Samples, M., Myers, M., & Austin, M. J. (2014). Performance measurementchallenges in nonprofit human service organizations. Nonprofit and Voluntary Sector Quarterly, 43(6), 1014–1032.

Chang, Y. Y., Shih, C. H., & Liu, C. J. (2019). Decision-Making of Enterprise Leaders From the Perspective of Organizational Neuroscience. Management, 7(4), 361–371.

Chaudoir, S. R., Dugan, A. G., & Barr, C. H. (2013). Measuring factors affecting implementation of health innovations: a systematic review of structural, organizational, provider, patient, and innovation level measures. Implementation science, 8(1), 22.

Chlivickas, E., & Luckutė, R. (2016). Viešojo sektoriaus valdymas:žmogiškųjų išteklių sistemos modernizavimas. Public Administration, 3(51), 4.

Chlivickas, E., Papšienė, P., & Papšys, A. (2010). Human resources: Strategic management aspects. Business, Management and Education, 8(1), 51–65.

Čižikienė, J. (2020). Vadovų lyderystė pasirenkant diegti Europos socialinių paslaugų kokybės užtikrinimo sistemą (Doctoral dissertation, MRU).

Čižikienė, J., & Urmanavičienė, A. (2018). The aspects of provision of social services considering the social exclusion dimensions in the context of rational choice theory. Eurasian journal of social sciences, 6(1), 29–36.

DiMaggio, P. (1997). Culture and cognition. Annual review of sociology, 23(1), 263–287.

Dunajevas, E. (2009). Socialinių paslaugų sistemos raida gerovės pliuralizmo požiūriu. Sociologija. Mintis ir veiksmas, (02), 120–129.

Ejimabo, N. O. (2015). An approach to understanding leadership decision making in organization. European Scientific Journal, 11(11).

Esping-Andersen, G. (1990). The Three Worlds of Welfare Capitalism. Princeton: Princeton University Press.

Evers, A., Haverinen, R., Leichsenring, K., & Wistow, G. (Eds.). (2019). Developing qualityin personal social services: Concepts, cases and comments. Routledge.

Fook, J. (2016). Social work:A critical approach to practice. Sage.

Gečienė, J., & Raišienė, A. G. (2019).Factors for strengthening the organizational resilience by the case of organizations providing social services. Socialinė teorija, empirija, politika ir praktika, 19, 71-86.

Greve, B., & Sirovátka, T. (Eds.). (2014). Innovation in Social Services: The Public-privateMix in Service Provision, Fiscal Policy and Employment. Ashgate Publishing, Ltd..

Gvaldaitė, L., Švedaitė-Sakalauskė, B., & Buzaitytė-Kašalynienė, J. (2014). Vadovavimas socialiniam darbui:pasekmės darbuotojams ir profesinei veiklai. Tiltai, (2), 109–125.

Hansen, M. B., Lindholst, A. C., & Greve, C. (2020). Organizing Marketization. In Marketizationin Local Government. Palgrave Macmillan, Cham.

Harpur, P. (2012). Embracing the new disability rights paradigm: The importance of the Convention on the Rights of Persons with disabilities. Disability & Society, 1(27), 1–14.

Hasenfeld, Y. (2015). What exactly is human services management? Human service organizations: Management. Leadership & Governance, 39(1), 1–5.

Hasenfeld, Y. (Ed.). (2010). Human services as complex organizations (2nd ed.). Newbury Park, CA: SAGE.

Hatch, M. J. (2004). Dynamics in organizational culture. Handbook of organizational change and innovation.

Healy, K. (2014). Social work theories in context: Creating frameworks for practice. Macmillan International Higher Education

Hopkins, K., Meyer, M., Shera, W., & Peters, S. C. (2014). Leadership challenges facing nonprofit human services organizations in a post-recession era. Human Service OrganizationsManagement, Leadership & Governance, 38(5), 419–422.

Hwang, K. (2019).Understanding complexity of administrative reform. International Journal of Organizational Analysis, 27(3), 630-643.

Ife, J. (2012). Human rights and social work: Towards rights-based practice. Cambridge University Press.

Koprić, I., Wollmann, H., & Marcou, G. (Eds.). (2017). In I. Koprić, H. Wollmann &

G. Marcou (Eds.), Evaluating reforms of localpublicand social services in Europe: More evidence for better results. Springer.

Kremer, H., Villamor, I., & Aguinis, H. (2019). Innovation leadership:Best-practice recommendations for promoting employee creativity, voice, and knowledge sharing. Business Horizons, 62(1), 65–74.

Lawler, J. (2007). Leadership in social work: A case of caveat emptor? British Journal of Social Work, 37(1), 123-141.

Lawler, J. & Bilson, A. (2013). Social Work Management and Leadership: Managing Complexity with Creativity. New York, Routledge.

Lethbridge, J. (2005). Changing care policies in Europe. London:Public Services International Research Unit.

Lynch-Cerullo, K., & Cooney, K. (2011). Moving from outputs to outcomes: A review of the evolution of performance measurement in the human service nonprofit sector. Administration in Social Work, 35(4), 364–388.

Marimon, F., Melão, N., & Bastida, R. (2019). Motivations and benefits of quality management systems in social services: mediation of the implementation process. Total Quality Management & Business Excellence, 1–26.

Maxwell, J. A. (2008). Designing a qualitative study. The SAGE handbook of applied social research methods, 2, 214-253.

Mažeikienė, N., Naujanienė, R., & Ruškus, J. (2014). What is mixed in welfare mix? Welfare ideologies at stake in the Lithuanian case of social service delivery. European Journal of Social Work, 17(5), 641–655.

Michailakis, D., & Schirmer, W. (2014).Social work and social problems: A contributionfrom systems theory and constructionism. International Journal of Socialwelfare, 23(4), 431–442.

Penna, S., & O'Brien, M. (2006).What price social and health care? Commodities, competition and consumers. Social Work & Society, 4(2), 217-231.

Raipa, A. (2011). Naujojo viešojo valdymo indikatorių diagnozavimo galimybės. Viešoji politika ir administravimas, 10(2), 167–182.

Rimkus, V. (2015). Neapibrėžtumo aspektai socialiniame darbe. Tiltai, (1), 99–113.

Rogers, E. (2003). The Diffusion of Innovations. Fifth Edition. The Free Press, New York.

Rupšienė, L. (2007). Kokybinio tyrimo duomenų rinkimo metodologija. Klaipėda: KU.

Ščepkauskaitė, K. (2013). Socialinių paslaugų administravimas: Šiaulių rajono savivaldybės atvejis. Ekonomikos ir vadybos aktualijos, 277–285.

Scott, W. R. (2013). Institutions and organizations:Ideas, interests, and identities. Sage publications.

Shanks, E. (2016). Managing social work:Organisational conditions and everyday work for managers in the Swedish social services (Doctoral dissertation, StockholmUniversity).

Shanks, E., Lundström, T., & Bergmark, Å. (2014). Embedded in practice? Swedish social work managers on sources of managerial knowledge. Human Service Organizations: Management, Leadership & Governance, 38(5), 435–447.

Silverman, D. (2015). Interpreting qualitative data. Sage.

Stoner, J. A. F., Freeman, R. E., & Gilbert, D. R. (2006). Vadyba. Kaunas: Poligrafija ir informatika.

Sullivan, W. (2016). Leadership in Social Work: Where are We? Journal of Social Work Education, 52(1), 51–61.

Vanagas, R., & Cizikiene, J. (2015). The peculiarities of social service organizations development. International journal of academic research, 7(1), 24–30.

Wathne, C. T. (2020). New Public Management and the Police Profession at Play. Criminal Justice Ethics, 1–22.

Williams, N. J., & Glisson, C. (2014).Testing a theory of organizational culture, climate and youth outcomes in child welfare systems: A United States national study. Child Abuse & Neglect, 38(4), 757-767.

Wollmann, H. (2018). Public and personal social services in European countries from public/municipal to private—and back to municipal and “third sector” provision. International Public Management Journal, 21(3), 413–431.

Wollmann, H., & Bönker, F. (2018). Evaluating personal social services in Germany. In Evaluating Reforms of Local Public and Social Services in Europe. Palgrave Macmillan, Cham.

Zhang, H., Liu, Z., & Wang, Y. (2020). How transformational leadership positively impacts organizational citizenship behavior in successful Chinese social work service organizations. Nonprofit Management and Leadership, 30(3), 467–485.

Žydžiūnaitė, V., & Sabaliauskas, S. (2017). Kokybiniai tyrimai. Principai ir metodai. Vilnius: Vaga.

Downloads

Published

2021-05-28

How to Cite

Čižikienė, J., & Urmanavicius, J. (2021). THE EXPRESSION OF MANAGERIAL LEADERSHIP IN SOCIAL SERVICE ORGANIZATIONS. SOCIETY. INTEGRATION. EDUCATION. Proceedings of the International Scientific Conference, 6, 231-244. https://doi.org/10.17770/sie2021vol6.6458