VASILEV, Vasko. THE IMPACT OF HUMAN CAPITAL ON STRATEGIC PLANNIG AND IMPLEMENTATION OF CRM FOR ENHANCING CUSTOMER REALITIONSHIP IN ENVEROUMENT AND RESOURCES. ENVIRONMENT. TECHNOLOGIES. RESOURCES. Proceedings of the International Scientific and Practical Conference, Rezekne, Latvia, v. 1, p. 408–412, 2024. DOI: 10.17770/etr2024vol1.7997. Disponível em: https://journals.ru.lv/index.php/ETR/article/view/7997.. Acesso em: 27 nov. 2024.