CHARACTERICTION OF ON-DEMAND SERVICES
DOI:
https://doi.org/10.17770/het2023.27.7370Keywords:
on demand service, business model, application,Abstract
The purpose of on-demand services is to allow customers to instantly request and receive service as needed, anywhere, anytime. It is fundamentally different from regular services. Novadays people are busier than ever and therefore prefer on-demand services for their daily activities and tasks. In addition, they expect an extremely fast response to their service requests and delivery of products/services. For this reason, on-demand service apps have gained increasing appeal among people since the last decade. The aim of the study is to describe the most characteristic features of on-demand services. Research tasks: (1) provide a general description of on-demand services; (2) describe the on-demand service business model; (3) provide on-demand service application characteristics.Downloads
References
Chena, M., Zhaob, D., Gongc, J., Rekikc, J. (2022). An on-demand service platform with self-scheduling capacity: Uniform versus multiplier-based pricing. In: International Journal of Production Economics Volume 243, January 2022. Skat. Internetā: https://www.sciencedirect.com/science/article/abs/pii/S0925527321003054
Skryl, H. (2021) Everything you should know about on-demand service apps. Skat. Internetā.: https://vilmate.com/blog/on-demand-service-apps/
Troiano, G. (2022). On-demand service apps: 7 features you need to succeed. Skat. Internetā https://www.amity.co/blog/on-demand-service-apps-7-features-you-need
Taylor, A., T. (2018). On-Demand Service Platforms. MANUFACTURING & SERVICE OPERATIONS MANAGEMENT Vol. 20, No. 4, Fall 2018, pp. 704–720. Skat. Internetā http://faculty.haas.berkeley.edu/taylor/papers/On-Demand%20Service%20Platforms.pdf
Ruban (2022).10 Crucial Features for an On-Demand Services App. Skat. https://www.dotcominfoway.com/blog/10-crucial-features-for-an-on-demand-services-app/#gref
Van der Burg, R., J., Ahaus, K, Wortmann, H, Huitema G.B. (2019). Investigating the on-demand service characteristics: an empirical study. Journal of Service Management, Volume 30, Issue 6. Skat. Internetā https://www.emerald.com/insight/content/doi/10.1108/JOSM-01-2019-0025/full/pdf?title=investigating-the-on-demand-service-characteristics-an-empirical-study