CHARACTERICTION OF ON-DEMAND SERVICES

Authors

  • Jānis Edijs Ežmalis Rezekne Academy of Technologies (LV)
  • Lienīte Litavniece Zinātniskā darba vadītāja, Dr.oec., Rezekne Academy of Technologies (LV)
  • Sergejs Kodors Zinātniskā darba vadītājs, Dr.sc.ing., Rezekne Academy of Technologies (LV)

DOI:

https://doi.org/10.17770/het2023.27.7370

Keywords:

on demand service, business model, application,

Abstract

The purpose of on-demand services is to allow customers to instantly request and receive service as needed, anywhere, anytime. It is fundamentally different from regular services. Novadays people are busier than ever and therefore prefer on-demand services for their daily activities and tasks. In addition, they expect an extremely fast response to their service requests and delivery of products/services. For this reason, on-demand service apps have gained increasing appeal among people since the last decade. The aim of the study is to describe the most characteristic features of on-demand services. Research tasks: (1) provide a general description of on-demand services; (2) describe the on-demand service business model; (3) provide on-demand service application characteristics.

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References

Chena, M., Zhaob, D., Gongc, J., Rekikc, J. (2022). An on-demand service platform with self-scheduling capacity: Uniform versus multiplier-based pricing. In: International Journal of Production Economics Volume 243, January 2022. Skat. Internetā: https://www.sciencedirect.com/science/article/abs/pii/S0925527321003054

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Taylor, A., T. (2018). On-Demand Service Platforms. MANUFACTURING & SERVICE OPERATIONS MANAGEMENT Vol. 20, No. 4, Fall 2018, pp. 704–720. Skat. Internetā http://faculty.haas.berkeley.edu/taylor/papers/On-Demand%20Service%20Platforms.pdf

Ruban (2022).10 Crucial Features for an On-Demand Services App. Skat. https://www.dotcominfoway.com/blog/10-crucial-features-for-an-on-demand-services-app/#gref

Van der Burg, R., J., Ahaus, K, Wortmann, H, Huitema G.B. (2019). Investigating the on-demand service characteristics: an empirical study. Journal of Service Management, Volume 30, Issue 6. Skat. Internetā https://www.emerald.com/insight/content/doi/10.1108/JOSM-01-2019-0025/full/pdf?title=investigating-the-on-demand-service-characteristics-an-empirical-study

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Published

2023-10-30

Issue

No. 27 (2023): Human. Environment. Technology

Section

Articles

How to Cite

[1]
J. E. Ežmalis, L. Litavniece, and S. Kodors, “CHARACTERICTION OF ON-DEMAND SERVICES”, HET, no. 27, pp. 49–55, Oct. 2023, doi: 10.17770/het2023.27.7370.