PITERĀNS, Artis; ŅEMŅASEVS, Vadims; PAVĻUKAITE, Alīna; TEILĀNS, Artis. ITIL IMPLEMENTATION IN SMALL BUSINESS. HUMAN. ENVIRONMENT. TECHNOLOGIES. Proceedings of the Students International Scientific and Practical Conference, Rezekne, Latvia, n. 20, p. 168–173, 2016. DOI: 10.17770/het2016.20.3535. Disponível em: https://journals.ru.lv/index.php/HET/article/view/3535.. Acesso em: 7 may. 2024.