VELIVERRONENA, Linda; GRĪNFELDE, Ilze; JAVA, Oskars. WHY SERVICE DESIGN MATTERS: THE CASE OF NATIONAL LIBRARY OF LATVIA. SOCIETY. INTEGRATION. EDUCATION. Proceedings of the International Scientific Conference, Rezekne, Latvia, v. 4, p. 225–238, 2021. DOI: 10.17770/sie2021vol4.6267. Disponível em: https://journals.ru.lv/index.php/SIE/article/view/6267.. Acesso em: 4 may. 2024.